Privacy Policy | Wood International

1. INTRODUCTION

This Privacy Policy applies to personal data (“information”) held by WOOD INTL LTD (“WOOD INTERNATIONAL”, “we”, “us” or “our”). It explains the types of information we collect about you, how this information is used and your rights in relation to the personal data we hold about you.
Please read this policy carefully to understand how we handle your information.

2. DATA PRIVACY REGULATIONS

The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).
Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’. They must make sure the information is:

• used fairly, lawfully and transparently
• used for specified, explicit purposes
• used in a way that is adequate, relevant and limited to only what is necessary
• accurate and, where necessary, kept up to date
• kept for no longer than is necessary
• handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

3. WOOD INTERNATIONAL’S CONTACT INFORMATION

Data Controller: WOOD INTL LTD (2 Ormonde Court, London, United Kingdom, NW8 7QT)

Tel - +44(0)20 3960 7394

Email – info@woodinternational.co.uk

Data Protection Officer: Michael Wood

Tel - +44(0)20 3960 7394

Email – michael.wood@woodinternational.co.uk

4. THE INFORMATION WE MAY COLLECT

Information you provide us
• Personal details, e.g. your name, date of birth, gender;
• Contact details, e.g. your address, email, phone number, mobile number;
• Information about your identity, e.g. passport information, your nationality, photo ID;
• Your bank details (account name, number and sort code).
• Information relating to source of funds;

Information we collect about you
• Transactional information, e.g. details about your accounts;
• Communication records, e.g. details recorded during our written and verbal communications with you;
• Publicly available information, e.g. information on websites such as LinkedIn, Companies House;
• Usage data

5. HOW WE COLLECT YOUR INFORMATION

We collect your personal information when you make an enquiry about our services or open an account with us online, over the telephone or in person. We may collect information when you interact with us via email, text or telephone. We may also collect information when you have given a third-party permission to share with us your personal data. We may also collect information from our clients (when they wish to make a payment to you). We may also collect information from Government agencies, e.g. Companies House and publicly available online sources, such as company websites, social networks and company registries.

If you provide us with personal information about another person, we ask that you inform them of our identity and the purposes for which their information will be processed by us.

6. HOW WE USE YOUR INFORMATION

To facilitate delivery of our services to you, including: responding to enquiries about our products and services, delivering our products and services to you.
To comply with a legal obligation. This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation to which we are subject.
Where we have a legitimate interest. We may use your personal information to pursue our legitimate business interests, e.g. communicating with you about our products and services, creating a smoother customer service experience, monitoring complaints handling.
Consent. This means processing your personal data where you have explicitly given us permission to do so. If you have given consent to the use of your personal information, you are entitled to withdraw this consent at any time.
Combining information. We may combine information about you which we receive from other sources with the information you give to us, and the information we collect about you, for the same purposes as those set out above.

7. HOW WE SHARE YOUR INFORMATION

We may share your personal data with the following entities:

Third party service providers:
• Banks and financial services who facilitate our foreign exchange transactions.
• Companies who host, support and maintain our website, databases (CRM software), and other business systems.
• Companies that provide our email, archiving and backup systems.
• Companies that provide our telephone and call recording system.
• Auditors and professional advisers such as accountancy and legal organisations.

Public authorities & Regulatory Bodies:
• If we are under a duty to disclose or share your personal information in order to comply with a legal obligation.
• Where we have been asked for information to facilitate an investigation.

Other third parties:
• With your consent, we may pass your data to a third party, e.g. an affiliate or referring partner of WOOD INTL LTD.
• Please note our websites may contain links to and from the websites of our partner networks, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.

8. INTERNATIONAL TRANSFERS AND SECURITY

We may be required to transfer your information to countries outside of the UK and the European Economic Area (“EEA”), e.g. if we are obliged to report to foreign authorities, or when your information is processed by one of our partners or suppliers. In these cases, we will take appropriate steps to ensure your personal data still receives a level of protection that is consistent with UK and European data protection standards.

9. STORING PERSONAL INFORMATION

We retain personal information only for a period necessary to fulfil the purpose for which it was originally processed, or in order to fulfil a legal obligation. As a minimum, we will retain your personal data for the duration of our engagement with you, and for a period of 5 years on termination of your engagement with us, unless we have any other legal basis for retaining such information.

10. YOUR RIGHTS

• You may request access to the information we hold about you by making a Subject Access Request.
• You may request that we destroy, delete, or discontinue using your personal information. We may not always be able to comply with your request of erasure for specific legal and regulatory reasons which will be notified to you, if applicable, at the time of your request.
• You may request that we stop processing your information when you contest its accuracy or the lawfulness of the processing.
• You may ask us to update and correct any out-of-date or incorrect personal information that we hold about you.
• Under certain circumstances, you may ask us to provide a copy of your information to another organisation in a structured, machine-readable format.
• Whenever you have given us your consent to use your information, you have the right to change your mind at any time and withdraw your consent.
• In cases where we are processing your information on the basis of our legitimate interests, you can ask us to stop for reasons connected to your individual situation. We will do so unless we believe we have a legitimate overriding reason to continue processing your information. If you do object, this may affect our ability to provide you with some of our services.
• You have the right to opt out of direct marketing from us at any time by emailing - support@woodinternational.co.uk

11. CONTACTING US

If you would like further information on the collection, use, disclosure, transfer or processing of your personal data or would like to exercise any of your rights listed above, please contact the Data Protection Officer (contact details in section 3.)

We will respond to your request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

There is not normally any charge for a subject access request.

If you think your data has been misused or that it has not been kept secure, you should contact us and express your concern.

If you’re unhappy with our response, you can make a complaint to the Information Commissioner’s Office (ICO) or get advice from the ICO - www.ico.org.uk

12. CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available and published on our website. This Privacy Policy was last updated on 22/11/2023.