SECURITY & COMPLIANCE
Wood International is committed to upholding the highest standards of compliance.
Security and Data Protection is at the heart of our business.
Regulation & Authorisation
Our partners:
Payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)
Wood International’s Payment and Foreign Currency Exchange Services are provided by Ebury Partners UK Limited.
Wood International is partnered with Ebury Partners UK Limited as a Programme Manager.
Ebury Partners UK Limited (EPUK) is an Authorised Electronic Money Institution and is a licensed entity that is permitted to offer spots and forwards for commercial purposes of facilitating payment for identifiable goods or services and direct investments, as per the applicable Markets in Financial Instruments Directive II (MiFID) exemption. Regulated investment products, as defined in MiFID II, fall out of the scope of this license and are not permitted to be traded under EPUK.
Ebury Partners UK Limited is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Financial Services Register No. 900797).
Ebury Partners UK Limited is registered with the Information Commissioner's Office, with registration number: ZA345828.
The FCA requires us to meet standards across three areas. Ebury exceeds all three of these standards which cover:
Capital Adequacy – The levels of capital requirements are based on our level of activity. The FCA reviews our capital adequacy on an annual basis.
Client Protection – Ebury’s client funds are held in segregated accounts, entirely separate from their own operating accounts, so client funds are always safe.
Robust Internal Risk Management – We have strict governance and operational processes in place to scrutinise the accuracy of each of our transactions, with appropriate involvement from our Directors. Compliance with our governance and processes is regularly audited.
Wood Intl Ltd (company number 14157659) are an Introducing Broker of ALT21. ALT21 is authorised and regulated by the Financial Conduct Authority (Reference Number 783837) and is a company registered in England and Wales (number 10723112). The registered address is 45 Eagle Street, London, WC1R 4FS, UK.
Payment services for Wood International are provided by Sciopay Ltd. Sciopay Ltd is a company incorporated in England & Wales. Registration No: 12352935. Sciopay Ltd is licensed and regulated by HMRC as a Money Service Business (MSB). Licence No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution. Firm Reference Number: 927951.
Safeguarding Funds
When funds are posted to your account, in line with regulatory requirements, the regulated e-money institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner e-money institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
If you require a breakdown of the exact amounts of funds you have safeguarded at each of our e-money partners at a particular point in time, please do not hesitate to contact us.
Data Protection
Your data is held and used in compliance with the UK Data Protection Act (DPA), as well as the European Union General Data Protection Regulation (GDPR).
Complaints Procedure
At Wood International, we strive to provide an exceptional experience for our users. We value your feedback and are committed to addressing any concerns or complaints promptly and effectively.
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
Complaints can be submitted to - complaints@woodinternational.co.uk
You can also call us on - +44 (0)20 3960 7394
Complaints should include the following information:
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Your name and contact information.
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A clear and concise description of the issue or complaint.
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Relevant details such as dates, times, URLs, or screenshots if applicable.
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Any supporting documents or evidence.
Upon receiving your complaint, we will acknowledge it within 24 hours. This acknowledgment will include information about the expected timeframe for resolution.
We will make every effort to resolve your complaint promptly and fairly.
If you are not satisfied with the resolution provided, you have the option to escalate your complaint to the Financial Ombudsman Service (FOS) - www.financial-ombudsman.org.uk
We work with e-money and payments institution partners in providing you with our service, namely Currencycloud. Currencycloud ultimately provides you with regulated payments and e-money services. These partners have certain obligations as regulated financial services institutions, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.
Terms and Conditions
Please click here to view our T&Cs.